Until the creation of the Information and Communication Technology Agency (ICTA), service delivery in Edo State Government was based on manual management of information resulting in poor service delivery as information required for planning was often unavailable, difficult or impossible to store and retrieve. This made successive governments non-responsive and the Public Service adjudged to be sluggish, inefficient and synonymous with red-tapism. Furthermore, manual financial management has encouraged leakages and maladministration of scarce public resources.

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